1.
Contact Us
- If you have any queries or need assistance, please email us at yourbrandconcierge@gmail.com and we will response within 24 working hours.
2.
Collection / Mailing out of Items
- Self Collection Option: Cash and carry available at Orchard, Lavender or Simei.
or
- Mail Option for Delivery within Singapore: Normal Postage & Handling Fee at SGD$5.00 and Registered Mail to add on SGD$3.50.
3. Payments
- Cash on Delivery payment. Only Singapore Currently is accepted.
- For Bank Transfer, please
transfer to: POSB Savings: 053-20910-0
To expedite on shipment, do drop us email us with:
- iBanking Nick:
- Date & Time of Transfer:
- Mailing Address:
- Attention To:
- Contact Number:
4.
Shipment
- For Normal Mail,
once payment is done and we're furnished with all the particulars, we will
mail out the item on the next working day. Delivery will take 3-7 working
days depending on the delivery by SingPost.
We will not be responsible for any misplaced item if users opt for normal postage. So we strongly encourage you to opt for Registered Mail. - For Registered Mail, once payment is done and
we're furnished with all the particulars, we will mail out the item on the
next working day. Delivery will take 3-7 working days depending on the
delivery by SingPost.
We will send you the Registered Article no. and you will be able to check the status of your parcel here: http://www.singpost.com
5. Is the
authenticity guaranteed?
We only
purchase from Italian source and only from Authorized Dealers for each brand
and we guarantee the authenticity of all products placed on sale here.
6. Pre-Orders
For any pre-orders, we will require a deposit of 30% of the listed item price to be transferred to our Bank account (POSB Savings: 053-20910-0) as to facilitate bulk orders purchase. This is to safeguard 'Your Brand Concierge' in case of cancellation of orders from customers. In the event that there are no stocks available, the paid deposit will be fully refunded to the customer's bank account where the amount was being transferred from. There will be no refunds made to other person's bank account or cash refunds.
Pre-Orders will usually take 2.5 weeks to arrive from order dates because of the large volume in orders. Once stocks have arrived in Singapore, an email notification will be sent to the customers informing them on collection or estimated delivery time.
Pre-Orders will usually take 2.5 weeks to arrive from order dates because of the large volume in orders. Once stocks have arrived in Singapore, an email notification will be sent to the customers informing them on collection or estimated delivery time.
No comments:
Post a Comment